Customer Experience Lead
Leads customer support and improves the experience that drives reviews and repeat buyers.
- Team
- Operations, analytics and support
- Level
- Lead
- Type
- Full-time
- Where
- Office (Ahmedabad) or remote
You must live in Ahmedabad or Gandhinagar. Remote roles can work from home or from the office.
What you'll do
- Lead the support team and its daily work
- Track response times, ratings and complaint reasons
- Work with product and operations teams to fix root causes
- Write support guides and reply templates
- Report customer insights monthly
Must have
- 4+ years in customer support, 1+ year leading
- Strong written English
- Data-minded approach
Good to have
- Ecommerce or D2C support experience
Tools you'll use
Helpdesk softwareExcel
Apply
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Ratings dropped from 4.3 to 4.0 in two months. How would you find out why?